From 3-Star to 5-Star in 6 Months

When Sunnyvale Care Center engaged MedThread, they were struggling with a 3-star CMS rating that was affecting their reputation and census. Their documentation processes were inconsistent, leading to quality measure scores that didn't accurately reflect the care they provided.

MedThread implemented our comprehensive HIM solution, focusing on quality measure documentation and management. Our system identified documentation gaps that were negatively impacting their reported quality measures and provided tools to ensure consistent, accurate documentation.

The results exceeded expectations. Within six months, Sunnyvale improved from a 3-star to a 5-star CMS rating. Documentation errors decreased by 32%, and their most recent survey resulted in zero deficiencies.

The financial impact was equally impressive. With improved documentation supporting higher acuity levels and better quality measure scores, Sunnyvale saw a $120,000 increase in annual reimbursements. More importantly, their improved rating led to increased referrals and higher census.